How possible is it for filling stations' sales people to turn away from short-servicing their customers after collecting money for the supposed services?
In several branches of Oil and gas marketing brands, otherwise known as filling stations, it has been impossible to drive in and not get short-serviced on petrol fuel purchased from one of their pumps.
On various occasions, I have bought fuel that comes to half the gauge reading for the value that I requested to buy. When challenged, the sales person queries if I saw and confirmed the pump reading as correct or not. This has severally happened on, at least, one pump of a brand that I used to trust;
1. Oando PLC, Maryland
2. Oando PLC, Ajah Lagos
3. Forte Oil, Awolowo Rd, Ikoyi, Lagos
4. Mobil, Awolowo Road, Lagos
5. Total Nigeria, Awolowo Rd. Ikoyi
Most times, I try to wonder why these things happen. Then, I realized that I patronize them very early in the morning and very late at night, when going to and returning from work at about past 5am and 9:40pm, respectively. Maybe I'd buy mostly during the day. I understand there are often officials that check to ensure pump settings meet certain marks.
Most of the times, we might not be conscious of the acts that have been perpetrated but you can quickly be called to check by certain behaviours that the attendants momentarily exhibit. Below are things to lookout for:
1. Sales commencement before asking the customer for the value to sell
2. Hurrying the customer to drive away to create room for the next customer shortly after sales
3. Other free sales attendants redirecting customer to another attendant - that particular person could have a doctored pump
4. Attendants that usually sell to bikes and gallons have doctored pumps as their usual customers don't normally have gauges to check the actual value bought.
...I realized that I patronize them very early in the morning and very late at night, when going to and returning from work at about past 5am and 9:40pm...
Now, my question is:
Should this ever happen? And I also don't know if it is also noticed by others, even in other parts of the country too.
